Privacy Policy

Who We Are

Spark Fire Smoke Pty Ltd (ACN 674701252) ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

What Personal Information We Collect

When you contact us through our website or email, we may collect:

• Contact details: Your name, email address, phone number
• Professional information: Company name, job title
• Communication content: Messages you send us
• Business context: Information about your organisation and AI transformation needs

How We Collect Information

We collect personal information:

• Directly from you when you contact us via email or contact forms
• Through business communications during our consultation process

Why We Collect Your Information

We use your personal information to:

• Respond to your inquiries about AI transformation services
• Provide consultation and business development services
• Maintain ongoing business relationships
• Improve our services and understand client needs

How We Store and Protect Your Information

• Storage: Your information is stored securely in our Zoho Mail system
• Security: We implement reasonable security measures to protect against unauthorised access, misuse, or disclosure
• Retention: We retain your information indefinitely to maintain business relationships and provide ongoing support

Overseas Disclosure

Your personal information may be disclosed to:

• Zoho Corporation (servers located in various countries including India, United States, and European Union) for email hosting services

We take reasonable steps to ensure overseas recipients handle your information in accordance with Australian privacy standards.

Your Rights

You have the right to:

• Access your personal information we hold
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to business requirements)
• Withdraw consent for marketing communications

Complaints

If you have concerns about how we handle your personal information:

1. Contact us first: Email hello@sparkfiresmoke.com with your complaint
2. External review: If unsatisfied, contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

Updates to This Policy

We may update this privacy policy from time to time. The current version will always be available on our website with the "last updated" date.

Contact Us

For any privacy-related questions or requests, contact us at hello@sparkfiresmoke.com